Terms & Conditions

If you disagree with the following policies, terms and conditions, please let us know so we cancel your reservation within the free-of-charge time frame! Better for us, better for you!!!

Check your trip details for errors. Pickups with wrong flight numbers, addresses, dates, times will cost you.

Make sure that the phone number given in the booking is active on the day of your pickup!!! If you will not have a working cell number, add Meet And Greet, or cancel your trip with us and book with another company.

If you are booking for someone else, put the passenger’s name and cell number. Never give us landlines.

Do not book one vehicle for passengers arriving on different flights!

Pick up times at the airports will be the flight`s actual arrival time!!! If you put pick up time different than the flight`s arrival time, we will ignore that.

Pick up at the airports without the flight`s number will not be executed.

Vehicles cannot be loaded beyond seating capacity. No luggage (except backpacks or laptop bags) allowed in the seating area of the vehicles.

We DO NOT enter clients’ homes.

Long Distance trips which take longer than usual to complete will be charged extra at the hourly rate for the booked vehicle. For example: an SUV from ORD to Indianapolis usually takes 3hrs 15mnts. The SUV hourly rate is $145 per hour. If your trip takes longer, a prorated portion of the $145 will added to your bill.

In Bad weather like ice, snow, hail, strong winds, etc., if you have booked Sedan, we will switch it to SUV and its rate. If conditions are severe and not safe to drive, we will cancel your ride.

Airports Curbside:  Driver will text you as soon as you land. Respond right away to the texts and closely follow chauffeur’s instructions. On slow days, it takes the vehicle 10-12 minutes to arrive. On busy days- over 20. Be patient please!!! If anyone is at fault-it’s O’Hare!

Domestic flights– Greeter will be at the baggage claim carousel assigned to your flight with your name on a sign/IPAD/cellphone screen. He/she will text you as soon as you land. Respond right away to the texts and closely follow the instructions
Greeter gets in 5-10 minutes after your plane lands. Parking cost/ luggage cart will be added extra.

International flights– Greeter will be at the information desk with your name on a sign/IPAD/cellphone screen. Information Desk is in the middle of the terminal across THE NUTS ON CLARK STORE. He/she will text you as soon as you land. Respond right away to the texts and closely follow the instructions.

Greeter gets in 30-40 minutes after your plane lands, unless you tell us that you have special/quick clearance (Global Entry). Parking cost/ luggage cart will be added extra.

Non-Airport pick ups: Driver will text you one hour before your pick up that he/she is on the way, and once again when on location. Respond timely to your chauffeur’s texts.

* If you don’t receive a text from the driver within 10 minutes after landing- something is wrong. It happened a few times at ORD for unknown reasons. In this case, contact me right away at 847-454-4183. Your car is there, don’t go anywhere! Same for non-airport pickups- if you don’t get a text from driver let’s say 50 minutes before scheduled time- contact me right away.

* Flights changes can move your pickup in the 11pm-4:59am zone. Rates are higher within that timeframe.

Delayed Arrival Flights- Many companies will cancel your ride if your flight is delayed. We will keep it and adjust. When you arrive from a delayed flight, you might experience a bit longer wait for your car to arrive.

Delayed Departure Flights- You are getting ready to be picked up by us and go to the airport, but you receive a notification that your flight is delayed. Or you just woke up and saw the message from the airline.
If I am your driver, I will swallow it and will do my best to accommodate you at no charge. However, if you have another chauffeur assigned to your ride, cannot do much about it. Please understand why if your driver is on the way, you cannot push back the time of your pick up. Your only options are- leave at the scheduled pick up time and wait at the airport, keep the car hourly by your house or pay for the initially booked ride and reserve another one for later. It’s not your fault, but it’s not ours either and driver needs to get paid! If you don’t pay, I have to pay out of my pocket for the late canceled ride.

Diverted Flights- Your flight may get diverted to another airport due to medical emergency or mechanical issue. Bad weather can divert your flight even when you are just about to land. We track and adjust. However, if your diverted flight gets cancelled or rescheduled for the next day, we will charge you half for that trip and will book you another car if needed. We do that due to locking the car and driver for hours. If your flight gets recovered and you still land, you might experience a bit longer wait for your car to arrive.

Missed Flights/Switched Flights- It happens. We assign a driver when your plane departs. If you let us know before your plane has already departed, we will not charge you. If you do not- we will charge you 100% No Show.

Cancelled Arrival Flights- No charge.

Airports : Domestic flights have 60 minutes included waiting time , International flights have 90 minutes included waiting time. Included waiting time starts after plane’s actual arrival at gate.

Reference:

I will do my best to accommodate your request, but you still need to be aware of the company’s policy. Especially for the stretches, vans and buses. These are large and specific vehicles which will be impossible to book if you cancel your trip past a certain timeframe. For example, you book a van. In order to keep it for you, we reject other bookings for that day and time.