UPDATED February 2023   www.ChiefChicagoLimo.com  UPDATED February 2023
READ THE BELOW VERY CAREFULLY SO THERE ARE NO MISUNDERSTANINGS
If you disagree with the following policies, terms and conditions, please let us know so we cancel your reservation within the free-of-charge time frame! Better for us, better for you!!!
DOs, DONTs & Common Sense 
Make sure that the phone number given in the booking is active on the day of your pick up!!! If you will not have a working cell number-cancel and book with another company.
If you are booking for someone else, put the passenger’s cell number. Never give us landlines. It will cost you a lot.
Do not book one vehicle for passengers arriving on different flights!
Pick up times at the airports will be the flight`s actual arrival time!!! If you put pick up time different than the flight`s arrival time, we will ignore that.
Pick up at the airports without the flight`s number will not be executed.
Pick ups with wrong flight numbers, addresses, dates, times, will be considered as a No Show and you will be charged 100%.
1. Pick up  Instructions
Airports Curbside:  Driver will text you as soon as you land. Respond right away to the texts and closely follow chauffeur’s instructions. On slow days, it takes the vehicle 10-12 minutes to arrive. On busy days- over 20. Be patient please!!! If anyone is at fault-it’s O’Hare!
Airports Meet And Greet:
Domestic flights-Driver will be at the baggage claim carousel assigned to your flight with your name on a sign/IPAD/cellphone screen. Driver will text you as soon as you land. Respond right away to the texts and closely follow chauffeur’s instructions
Chauffeur gets in 5-10 minutes after your plane lands. Parking cost will be added extra.
International flights– Driver will be at the information desk with your name on a sign/IPAD/cellphone screen. Information Desk is in the middle of the terminal across THE NUTS ON CLARK STORE. Driver will text you as soon as you land. Respond right away to the texts and closely follow chauffeur’s instructions.
Chauffeur gets in 30-40 minutes after your plane lands, unless you tell us that you have special/quick clearance ( Global Entry). Parking cost will be added extra.
Non-Airports: Driver will text you one hour before your pick up that he/she is on the way, and once again when on location. Respond timely to your chauffeur’s texts.
2. Delayed/Diverted/Missed/ Switched/Cancelled Flights
Delayed Arrival Flights- Many companies will cancel your ride if your flight is delayed. We will keep it, but take care of your chauffeur who has been waiting for you. Don’t be cheap!!! When you arrive from a delayed flight, you might experience a bit longer wait for your car to arrive.
Delayed Departure Flights-  You are getting ready to be picked up by us and go to the airport but you receive a notification that your flight is delayed. Please understand that if your driver is on the way, you cannot push back the time of your pick up! Your only options are- leave at the scheduled pick up time and wait at the airport, keep the car hourly by your house or release and pay for the initially booked ride and reserve another one for later. It’s not your fault, but it’s not ours either and driver needs to get paid!
Diverted Flights- we will charge you $50 extra to make up somehow for the stranded driver.
Missed Flights- It happens. If you let us know before your plane has already departed, we will not charge you. If you do not- we will charge you 100% No Show.
Switched Flights- You may have changed your flight and plans, but forgot to let us know before the flight we have has departed?! We will charge you 100% No Show.
Cancelled Flights-  When your flight is cancelled, we will give you a store credit to use towards your next ride. No REFUNDS for cancelled flights!!! If you have not put in the flight info in the reservation, simply show us your ticket so we confirm it.
3. Waiting time: * STRICTLY ENFORCED
* STRICTLY ENFORCED * STRICTLY ENFORCED

Airports : Domestic flights have 60 minutes included waiting time , International flights have 90 minutes included waiting time. Included waiting time starts after plane’s actual arrival at gate.

If we don’t hear from you within the included waiting time, driver will be released, a No Show considered and you will be charged 100%.

If you are running late due to Customs or delayed luggage, let us know within the included waiting time and driver will wait for you as long as needed but 1hr of service for the respected vehicle will be added to your bill ( $120 for sedans and $145 for SUVs). If you don’t agree to the extra charges, we will count that as Late Cancel from your side, driver will be released and you will be charged 100%.
Non-Airports: 10 minutes included waiting time.  If we don’t hear from you within the included waiting time, driver will be released, a No Show considered and you will be charged 100%.
If you are running late, let us know during the included waiting time and driver will wait for you as long as needed but 1hr of service for the respected vehicle will be added to your bill ( $120 for sedans and $145 for SUVs). If you don’t agree to the extra charges, we will count that as Late Cancel from your side, driver will be released and you will be charged 100%.
*Waiting Time policy explained: 
 The price you got is calculated up to the free included waiting time. Based on that, that’s how the drivers’ schedules are made. We chase rides. Drivers has other trips after yours. Sometimes trips are back to back. We arrive on time, and we expect the same from you.
–What would happen if we show up late?  You will get stressed you will miss your flight or appointment? Ask for discount or free ride? We will ruin your day? What would happen if you show up late? It will affect us the same way. If you are not ready within the included free waiting time, driver will be late for the next trip and miss earnings, we might need to pay extra to cover the next ride with independent drivers, or worst case scenario- lose the client. Hope you understand now why we will charge you extra if you are late.
4. Cancellation/Modification Policy- all requests must be done via email
Cancellations:
Airport transfers and Point-to-point trips in Sedans and SUVs cancelled in less than 6 hours before the pick up time will result in 100% charge.
Hourly Service, and all Stretches and Vans cancelled in less than 72 hours before the pick up time will result in 100% charge.
Modifications:
We are usually very flexible and will do our best,  but we may not accommodate your request, especially if it’s a last minute one, or 2-3 hours prior to pick up.
5. Extras
Extra stop is $20 extra and is only within a mile from the route!!! More than a mile, multiple stops or a stop with wait, will be charged at least $50. We have the right to refuse a last minute change of route request if vehicle has back to back trips. If we can accommodate you, you will be charged at our discretion.
Holidays and Sundays we charge extra $50 and $20 respectively.
Parking and luggage carts, if such, will be added to your rate
Short Notice Bookings are extra $30- those are same day/next day bookings placed after 9pm CST.
Skyway Toll is extra $40.
Any other extras will be charged by my mood.
6. Food, Drinks & Smoking
Food
We know how busy you are and we understand you have to eat. Respect our cars!!!. Get something that is not greasy, does not crumble and is easy to eat and preserve our spotless vehicles.
Drinks
Alcohol is illegal in any vehicles but those who have divider between passenger and chauffeur.
Feel free to bring your favorite soda, etc. but make sure you do not spill.
There will be severe fees if car is messed up and it misses next rides!
Smoking 
DO NOT even ask!!! Not even vapors! Driver will discharge you right away. If you are such a big shot- pay the balance of the car, throw in another $2000, drive it and do whatever you want to do in it.
Alcohol Consumption, smoking and use of illegal substances are PROHIBITED by law. The driver has the right to terminate a run without refund (if there is blatant indiscretion on the part of the client(s), including but not limited to throwing objects through the windows, harassing drivers, pedestrians, changing route to enter high crime areas, not following our policy and terms and conditions, etc)
7. Pets 
We love pets but all pets must be in carriers or make sure you bring NEW WeatherTech-like seat protectors for pets. Consult with us before you book!!! Must be painful for you but here is why we require that:
Every pet leaves odor and sheds. We cannot afford our next client to get inside the vehicle and mess up his expensive clothing. Upholstery is expensive too. Very expensive actually considering the time the vehicle will be out of jobs. You have no idea how long it takes to clean and air a vehicle after pet transportation.
You assume full financial liability for any damage to the limousine caused during the duration of the rental by you or any members of your party. Cleaning fees start from $300 while repair fees start from $500 + the downtime of the vehicle charged HOURLY. Total can come to like a few thousand easy!!!
Vehicles cannot be loaded beyond seating capacity. NO EXCEPTIONS!!!  No luggage allowed in the seating area of the vehicles.
  
Safety is our top priority!!! Do not ask our drivers to speed, perform unlawful U-turns, discharge at unsafe locations. If a driver does anything similar- notify the Boss right away!
We are not responsible for delays or the termination of a ride in winter caused by unsafe road conditions (ie. not salted, accidents, etc.), or caused by traffic or mechanical breakdown, or due to any other Acts of God Not responsible for articles left in the limousine.
Thank you!
Prabu Inc/ www.ChiefChicagoLimo.com
 +18474544183